The City of Salem encourages residents and visitors to use the following information as a guide to help them decide who to call when they need to contact the City or find more information, during the eclipse.
503-588-6279—The City of Salem has an information line for those who are looking for general City information during the eclipse. This service will be active Friday, August 18 to Monday, August 21, 8 a.m. to 8 p.m.
211—Normally a community resource referral number for people in Oregon and southwest Washington, the 211 call takers are set up to answer eclipse-associated questions from August 16 to 23. For assistance, you only need to know the zip code for the area. The service is available 24/7. You can reach this service by dialing 211, texting eclipse to 898211, or visiting 211info.org.
311—The City of Salem’s Public Works Dispatch is available for reporting all things related to city streets. Crews are always available to respond to situations like street closures, non-working traffic signals or traffic hazards, like objects blocking a lane of travel.
511—The Oregon Department of Transportation’s TripCheck service provides travel info by phone via a voice recognition system; just follow the prompts. Find out road conditions all throughout the state and subscribe to receive regional alerts. The service is also available online at www.tripcheck.com.
911—The general rule with calling 911 is to call whenever there is an immediate danger to life or property. Reporting a crime in progress, a medical emergency, a fire, or a traffic crash with injuries are all examples of when to call 911.
Please don’t call 911 if you’re wondering about the weather, road conditions, or questions about the eclipse. Call the Salem Police non-emergency line at 503-588-6123 if you need to report incidents which are not urgent, but still police-related such as a noise complaint or a theft. Just remember if you’re curious as to why Interstate 5 is crawling at a snail’s pace, make use of the TripCheck service; don’t call 911.